Customer Support Engineer
Handle incoming emails, bug reports, and service requests while helping our growing user base get the most out of the Pickaxe platform.
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If this position is of interest to you, and you have the requisite experience and qualifications, click below to apply.
Submit ApplicationPosted March 24, 2026
Who You Are
You are excited about assisting others, have strong writing skills, and bring genuine interest in and knowledge of LLMs. You thrive in a small startup environment, can work flexible hours, and are prepared to collaborate closely with a dedicated team. Existing knowledge of the Pickaxe platform is a plus.
Role
As a Customer Support Engineer at Pickaxe, you will be the front line of communication with our users. You will manage our information email inbox, assist with subscription issues, account changes, product-related questions, and bug reports. You will also provide support on our community forum and meet regularly with the team to discuss platform changes and share insights from user inquiries.
What You'll Do
- Manage our information email inbox, assisting users with subscription issues, account changes, product-related questions, and bug reports (with help from our engineers)
- Provide user support on our community forum, where people make additional Pickaxe-related inquiries
- Meet regularly with the Pickaxe team to go over platform changes, and provide reports based on user inquiries and suggestions
Requirements
- Background in computer science is required
- Background or familiarity with LLMs and how they operate is preferred
- Strong writing and communication skills are a must
- Ability to provide consistent and engaged responses to ongoing requests
- Excited about assisting others and working at a small startup
- Able to work flexible hours
Compensation
This is a contract position, with a starting annual salary range between $40,000 and $60,000. The salary offered is determined based on factors such as job-related knowledge and skill set, depth of experience, certifications and/or degrees. There will be opportunity for both salary increase and employment benefits based on continued excellent job performance.
Benefits
- Starting annual salary range between $40,000 and $60,000
- Opportunity for salary increase and employment benefits based on continued excellent job performance
- Foundational role at an early-stage AI company
- Collaborative, inclusive team environment